Testimonials from Carpet One customers like you.
I hired Direct Sales Floors Carpet One again to help me repair my floors after water damage in my condo that required me to replace carpet and fix the tile toe kick in the kitchen (had to be removed for proper drying after the water damage.) I worked again with Yami to decide on the new floor covering (hardwood? cork? carpet? so many choices!!) and with their installation manager Dan to coordinate the various staff who would then come do the work for me. Yami and Dan made sure I knew exactly who was coming when and what they'd do, and were easy to reach and responsive to questions. I have had to deal with a number of other contractors, and nobody was so organized and proactive with their communication as Carpet One. Installation work was quick and flawless - tiles done by Damon and carpet installation by Renee who also didn't hesitate a moment to help me move my couch. (Moving furniture wasn't on their to-do list.) Really trust-worthy, friendly shop. Highly recommended.
— Stefanie P.
Have known the owners since I was a small child and have had the opportunity several times now to do business with them as well. I purchased my flooring from Dan, who with an insane time constraint (me needing them delivered and installed in three days before our furniture arrived to our home) had an employee drive down to Los Angeles to source my materials and get them to me. You do NOT find this attention to detail, OR this level of customer service from a big box store; and I am pleased and proud to say that I will continue to be a repeat customer as long as their family is helming the business.
— Steph K.
Had an extreamely good experience with this store, especially Scott Anderson who when the extra mile to make sure we got what we needed. Scott was even so kind as to drop off and pick up samples multiple times until we decided what we wanted. They do a great job highly recommended, showroom is awesome if you can't find what you want there it doesn't exist. Installed 1400sq ft of carpet and couldn't be more pleased........Thank you
— Brad B.
“I just wanted to let you know how very pleased I am with the tile job Damon and JR did at my condo. I just got back from work and everything looks excellent! Very accurate work, super fast, nice cleanup afterwards, great communication and just overall a very pleasant experience. Such a difference from my previous contractor trauma!! Please pass along my kudos. Also, huge thanks to Yami for coordinating and making sure everything went smoothly, with attention to detail and outstanding customer service.”
“Jim did an awesome job yesterday with the carpet and vinyl patch. I will keep you in mind if I need flooring.”
— John H.
“Just wanted to pass along my clients many thanks to you and your crew! She is ecstatic with the refinish on the existing hardwood as well as the install of the new engineered vinyl in their bathroom! She was literally so tickled and thankful, she teared up a bit. As always, great job!!’
— Heidi K.
“ Homeowner was very, very happy with the flooring and baseboard installation. Her son said it was like an “extreme home makeover” for her, and that she was almost speechless during their “reveal” when she returned from vacation last weekend. Please thank Jeff and also Miguel’s crew for their work on this project.”
“ The carpet looks great! Alex and his pal did a tremendous job! Wow, are they strong! Never could have believed it could be done in half a day!”
— Anne W.
“ The job is done beautifully. Leo and his team have great workmanship and are very conscientious, very friendly and finished on time as promised. I will request them for installations in the future!”
— Joe M.
THE BEST! I wish that there are more businesses like Direct Sales Floors around...where do I begin? Okay...CUSTOMER SERVICE: as soon as I walked in, I knew I was dealing with people who knew everything about floors (carpet, laminate, etc.). When I walked in the showroom, it took a while to adjust my eyes because there were so many (!) styles and samples to fit my budget. I mainly dealt with Scott after choosing the carpet that I wanted. I had time constraints and the carpet needed to be installed on a specific day or else the movers wouldn't have been able to move me. Scott promised that the carpet was going to be installed on Friday so that I can move on Saturday. On Tuesday, Scott called that the carpet wasn't going to arrive until Friday since it was coming from their Los Angeles warehouse...this was a big problem! BUT...Scott said, "Don't worry! We will just have to pick up your carpet from Los Angeles so that it can be installed on Friday." I think shocked was an understatement. I didn't think I heard him correctly! So, this company actually picked up my carpet from Los Angeles, so that I can move in on time! The carpet came in on time. It was installed, and it is beautiful! The installers, Antonio and his assistant did a magnificent job! I am so happy! AND, there is more...I was left with a 6x8 carpet remnant after the carpet was installed. I called Scott because I wanted to just drop it off since I had no use for it. He is now sending it off so that the rest can be made into runners. He suggested area rugs but I decided to go for the runners instead. I am so impressed with this company and its employees! They have earned a lifelong customer, and I will gladly recommend them to everyone I know. Thanks!
— Donna D
Our family has used Direct Sales in the past ten years. We have had consistent good service and excellent carpet installations during that time. We recently moved to a home in San Leandro. We wanted more hardwood installed. We were able to find out the name of the hardwood company and the name of the hardwood. Direct Sales was able to order the hardwood to match the existing hardwood in the new home. The installation was perfect. It was seamless and you cannot tell which is the older hardwood and which is the new hardwood. It looks like it was all done at the same time. A huge thank you to Scott and his crew for doing a wonderful job.
— Ada C